Privacy Policy

Key details

This website privacy policy describes how Housemartins Surveyors Limited and Housemartins Property Management protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 21/05/2018

If you have any questions about this policy, please email ask@housemartinscs.co.uk or ask@housemartinspm.co.ukor write to: Housemartins, 11 High Street, Seaford, East Sussex, BN25 1PE

Introduction

Housemartins gather and use certain information about individuals in order to provide products and services.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

Housemartins may collect the following information:

  • Name;
  • Contact information including email address;
  • Demographic information, such as postcode, preferences and interests;
  • Website usage data;
  • Other information relevant to client enquiries; and
  • Other information pertaining to survey and property management.

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records;
  • To improve the products and services we provide;
  • So we can contact you in response to a specific enquiry;
  • To customise the website for you;

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions;
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site;
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting; and
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser?s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling information about you

We will never lease, distribute or sell your personal information to third parties unless we have your permission, or the law requires us to.

If you have any queries regarding this, please send an email to ask@housemartinscs.co.uk/ ask@housemartinspm.co.uk; Or Write to us at: 11 High Street, Seaford, East Sussex, BN25 1PE

GDPR Update 2018

Following the implementation of the General Data Protection Regulations update in May 2018 we have adopted/amended new procedures.

These procedures include:

  • We will not hold your information longer than necessary.
  • Only use information to the limit of why it was collected.
  • Ensure that consent is given when personal information is collected. Unless we have a legitimate reason to contact, for example you have asked for a quote, then we will use your provided information to fulfil this request.

You can at any stage contact us to have any information we hold for you to be removed from our systems, unless it is necessary to carry out the essential running of our business.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites. Please note that we have no control of websites outside the domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Contact Us

Your Name

Email

Company

Phone

Enquiry

Property Age

Post Code

Message

Head office:

11 High Street
Seaford
East Sussex
BN25 1PE

Telephone: 01323 896418

Opening Times:
Monday – Friday 9am-5pm
Weekends – Closed

Out-of-hours, emergency contact:
07872 335820

Testimonials

Don’t just take our word for it, here’s what our clients are saying...

Thank you for the very thorough way you have conducted my homebuyers survey and for the helpful notes accompanying the report. This has brought about a satisfactory purchase arrangement, agreeable to both parties.

Mrs C

We made real headway with our dispute within a couple of days of Housemartins becoming involved.

Bill, East Sussex Flat Owner

Many thanks for your help and advice which I have found very helpful. I look forward in due course to working with you again.

Ms R, Bexhill

Thanks very much for your help and advice. We particularly appreciate the speed and efficiency of your service.

Kate

Thank you for your support yesterday, for all the work you have done, you were great!

Daphne, Company Director

Housemartins helped find the best solution and gave us honest and invaluable advice.

Rebecca, Leaseholder

Just wanted to thank you both for the efficient process and great quality report – I will recommend you to my various friends who are currently house hunting too!

Angelika

I just wanted to thank you for a great service you have provided. Highly recommended and wouldn’t hesitate to use you again.

Sasha

We would like to thank you and the team for the great and very efficient service. We needed our house valuation completed urgently and you did just that. Definitely exceeded our expectations. Thanks for all the hard work.

Aleksandra

I just wanted to thank you and your company for acting so quickly for us and we are very impressed with the way in which we have been communicated with and kept informed of what is going on and the professional and friendly way you do business. Thanks again and we will not hesitate to recommend you to our friends.

Trudy and Simon

A note to say many thanks to you for your excellent service and report.

Gary

I have written personally to Mr Gray to thank him for the speed and thoroughness of his report, and have been singing your firm’s praises ever since.

David

Thank you for being so reliable and helpful with my matters that you have been dealing with.  Please also thank Melissa too, for her attention to detail and kind assistance.

Fiona

We were very pleased to read John’s report.  Please would you kindly pass on our thanks to him for all his help and the very informative and useful report.  Many thanks to Housemartins for the firm’s kind attention.

Caroline

Thank you for doing such a thorough job and taking the time out to discuss your findings with me.

Andrew

Many thanks and appreciate all your efforts and time with this matter.  I would have no issues with recommending both Lee and Housemartins to friends, work colleagues and family who may ever require a survey.

Robbie