This policy is updated from time to time. The latest version is published on this page.
Housemartins gather and use certain information about individuals in order to provide products and services.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
Housemartins may collect the following information:
- Contact information including email address;
- Demographic information, such as postcode, preferences and interests;
- Website usage data;
- Other information relevant to client enquiries; and
- Other information pertaining to survey and property management.
How we use this data
Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
- For our own internal records;
- To improve the products and services we provide;
- So we can contact you in response to a specific enquiry;
- To customise the website for you;
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions;
- Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site;
- Store information about your preferences. The website can then present you with information you will find more relevant and interesting; and
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling information about you
We will never lease, distribute or sell your personal information to third parties unless we have your permission, or the law requires us to.
GDPR Update 2018
Following the implementation of the General Data Protection Regulations update in May 2018 we have adopted/amended new procedures.
These procedures include:
- We will not hold your information longer than necessary.
- Only use information to the limit of why it was collected.
- Ensure that consent is given when personal information is collected. Unless we have a legitimate reason to contact, for example you have asked for a quote, then we will use your provided information to fulfil this request.
You can at any stage contact us to have any information we hold for you to be removed from our systems, unless it is necessary to carry out the essential running of our business.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Links from our site
Our website may contain links to other websites. Please note that we have no control of websites outside the domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Don’t just take our word for it, here’s what our clients are saying...
Thank you for the very thorough way you have conducted my homebuyers survey and for the helpful notes accompanying the report. This has brought about a satisfactory purchase arrangement, agreeable to both parties.
We made real headway with our dispute within a couple of days of Housemartins becoming involved.
Bill, East Sussex Flat Owner
Many thanks for your help and advice which I have found very helpful. I look forward in due course to working with you again.
Ms R, Bexhill
Thanks very much for your help and advice. We particularly appreciate the speed and efficiency of your service.
Thank you for your support yesterday, for all the work you have done, you were great!
Daphne, Company Director
Housemartins helped find the best solution and gave us honest and invaluable advice.
Just wanted to thank you both for the efficient process and great quality report – I will recommend you to my various friends who are currently house hunting too!
I just wanted to thank you for a great service you have provided. Highly recommended and wouldn’t hesitate to use you again.
We would like to thank you and the team for the great and very efficient service. We needed our house valuation completed urgently and you did just that. Definitely exceeded our expectations. Thanks for all the hard work.
I just wanted to thank you and your company for acting so quickly for us and we are very impressed with the way in which we have been communicated with and kept informed of what is going on and the professional and friendly way you do business. Thanks again and we will not hesitate to recommend you to our friends.
Trudy and Simon
A note to say many thanks to you for your excellent service and report.
I have written personally to Mr Gray to thank him for the speed and thoroughness of his report, and have been singing your firm’s praises ever since.
Thank you for being so reliable and helpful with my matters that you have been dealing with. Please also thank Melissa too, for her attention to detail and kind assistance.
We were very pleased to read John’s report. Please would you kindly pass on our thanks to him for all his help and the very informative and useful report. Many thanks to Housemartins for the firm’s kind attention.
Thank you for doing such a thorough job and taking the time out to discuss your findings with me.
Many thanks and appreciate all your efforts and time with this matter. I would have no issues with recommending both Lee and Housemartins to friends, work colleagues and family who may ever require a survey.
Paying you that £500 was the best £500 I have spent in a very very long time. I would not have recommended you and your company if I had thought any different. You are worth every single penny. Your level of professionalism was outstanding and has helped me with my freeholder struggles tremendously.